Coronavirus FAQs

These are very strange times for us all and even as lockdown across Europe continues to ease, we appreciate that many of our potential customers will have many questions before they choose to commit to a booking for the 2020 / 2021 winter season.

Whilst we don’t have all the answers by any means, we are working hard to plan for a ‘normal’ winter season and look forward to welcoming both our regular and new guests to resort, taking in to account national / local regulations and health advice at the time. Those who know us well will appreciate that customer care has always been our key focus, but we will be working even harder to be sure that we can deliver safe holidays to our valued clients.

Will there be a 2020 / 2021 winter season?

We very much hope so and a good number of the European ski resorts that offer summer skiing are already open, or planning to open, to those who live locally taking in to account any social distancing requirements. All resorts in the Portes du Soleil are currently planning to open as they normally would in late November / early December for the winter.

How will I be able to get to Les Gets / Morzine?

As airlines begin to restart services between the UK and Europe, we hope that it will be possible to fly in to Geneva where we offer our free airport transfers to and from. If you book a flight for the winter and the airline is unable to provide that service, then they have an obligation to refund you in full for any cancelled flights.

We are also expecting that more clients will choose to travel by train or by car to the Alps this winter. We don’t include flights in our prices anyway, so our customers are free to make their own travel arrangements.

These are tough times for the travel industry. How is Ski 2 fairing?

As a small, privately owned business, these are indeed tough times for us and for many other travel companies. That said, we are an established business (next winter will be our 21st!) and we are keen to be here in another 2 decades. We have a focussed business model (we only offer 2 ski areas) and can be adaptable enough to evolve as we need to in the months and years ahead.

How did Ski 2 deal with the end of last winter?

It was a challenging time, with over 1,000 clients still to travel and customers still on holiday in both Italy and France when the FCO restricted travel and the authorities decided to shut down ski resorts. Our first job was to make sure that our holidaying clients and our staff teams were able to move to safety in a timely manner. We thank those who were out in resort at the time for their understanding. We understand that all got home safely and that none of them, or our resort teams have suffered from Coronavirus.

Can I book a ski holiday now for next winter?

We are busy taking bookings for the 2020 / 2021 winter season and would welcome all enquiries. We are asking for a £150 per person deposit at the time of booking, with the balance payment not due until 10 weeks before you are due to travel. This allows you to book now with a limited financial commitment and then reassess the situation again a couple of months before you are due to travel. Please bear in mind that all monies paid to our company are always 100% protected by our ABTA membership.

Will I be able to get wintersports insurance to cover my holiday?

The insurance world is still reeling from the effects of Coronavirus (Covid 19) and will be hesitant in offering full cover to travellers who may in the future have a holiday affected by this or another pandemic. That said, they will be keen for our business and many are working to provide cover to suit the ‘new world’. This article by the Money Saving Expert team give some useful advice.

This online insurance provider was one of the first to suggest that they offer enhanced ‘Covid cover’ – click here for more details. Other insurance providers are available!

Is the Ski 2 UK office open as usual?

As at the end of May, a number of our team are furloughed, but we are contactable by email at Replies to enquiries are taking a little longer than usual, but please do contact us and we will be back to you as soon as we can.

Will the resorts be operating as usual?

It is very difficult to predict at the moment what restrictions will be in place from December, but we are working hard to keep up to date with current regulations and we will pass these on to you as and when we have updates.